SEASON PASSES

Powder Mountain limits the quantity of season passes for purchase each season.  Due to the limited number and high demand of season passes available, Powder Mountain season passes are non-transferable and non-refundable to uphold the integrity of the capacity limitations and to provide passes to as many interested guests as possible.

In the event of a medical situation which prevents a passholder from utilizing their season pass, a prorated refund may be given in the form of resort credit.  To be eligible for a medical refund, the guest must provide a Doctor’s note indicating the passholder is unable to ski or snowboard for the season the pass is valid.  If approved, the passholder will receive a prorated refund based on the number of days the season pass has been scanned.  Passholders will not receive a refund if the request is submitted after January 31 of the current season.

TICKETS

Powder Mountain limits the quantity of lift tickets sold for each day of the season.  Due to the limited number and high demand for tickets, Powder Mountain lift tickets are non-transferable and non-refundable to uphold the integrity of the capacity limitations and to provide lift tickets to as many interested guests as possible.

No refunds and/or credits will be issued if the resort is open on the day of the scheduled visit.  If the resort is not open due to any reason on the date of the scheduled visit, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of a resort credit.  If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price.

If the guest is unable to travel due to government or municipal restrictions, but the resort is open, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of resort credit minus a $25 change fee ($5 for Summer ’23)

If the guest modifies their reservation date prior to midnight before the scheduled visit, they may change their ticket date for $25 ($5 for Summer ’23).  If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price in addition to the change fee.  Conversely, if the lift ticket is less expensive, the guest will be refunded the difference in price in the form of resort credit, however, the change fee is still incurred.

Any, and all, refund requests must be received prior to midnight the night before of the scheduled visit.  

GUIDED TOURS & ADVENTURE CENTER ACTIVITIES

No refunds and/or credits will be issued if the resort is open on the day of the scheduled visit.  If the resort is not open due to any reason on the date of the scheduled visit, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of resort credit.  If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price.  Conversely, if the price point is less expensive, the guest will be refunded the difference in price in the form of resort credit.

If the guest is unable to travel due to government or municipal restrictions, but the resort is open, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of resort credit minus a $25 change fee per product, per person.  

If the guest modifies their reservation date prior to midnight before the scheduled visit, they may change their reservation date for $25.  If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price in addition to the change fee.  Conversely, if the price point is less expensive, the guest will be refunded the difference in price in the form of resort credit, however, the change fee is still incurred.

Any, and all, refund requests must be received prior to midnight the night before of the scheduled visit.  

RENTALS

No refunds and/or credits will be issued if the resort is open on the day of the scheduled visit.  If the resort is not open due to any reason on the date of the scheduled visit, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of resort credit.  If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price.

If the guest is unable to travel due to government or municipal restrictions, but the resort is open, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of resort credit minus a $25 change fee.  

If the guest modifies their reservation date prior to midnight before the scheduled visit, they may change their rental reservation for $25.  If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price in addition to the change fee.  Conversely, if the price point is less expensive, the guest will be refunded the difference in price in the form of resort credit, however, the change fee is still incurred.

Any, and all, refund requests must be received prior to midnight the night before of the scheduled visit.

LODGING

If cancellation is received more than (60) days prior to check-in date, we will refund 100% of the sums paid, less a $50.00 cancellation fee. Cancellations received within 59-30 days will be refunded 50% of the sums paid, less a $50 cancellation fee. If cancellation is received 29 days or less, no refund will be issued.

If a lodging guest has purchased lift tickets, rentals or Snow Sports products, the ancillary reservations follow their corresponding cancellation policies.

SNOW SPORTS SCHOOL

Powder Mountain relies on reservations to staff accordingly and availability is limited for private and group lessons.  It is imperative that reservation changes are kept to a minimum to accurately staff and to provide the optimal service to lesson participants.  

Full refunds will be provided back to the guests’ credit card if the lesson reservation is cancelled at least seven days prior to the lesson reservation minus a $25 cancellation fee per person, per lesson.  

Within seven days and 24 hours of the lesson reservation, guests will be issued a resort credit in the value of the lesson minus a $25 cancellation fee per person, per lesson.  The resort credit may be used during the remainder of the season.

Refunds will not be given to guests who do not cancel or change a reservation prior to the day of the lesson.  Guests may rebook at their discretion, however, they will not be issued any resort credit to apply to the new reservation.   

Date change fees apply to any product.  Guests who need to change reservation dates will be charged $25 per person, per lesson.  If the guest is rescheduling and there is a price difference per the new date, the guest is responsible for the price difference.  In the event the price is lower, the guest will be issued resort credit.